What to look for when organizing a client service
The approach to doing business involves close cooperation of the seller and the buyer at all stages of the transaction.
This process is based on the development of standards, the task of which is to strengthen the increase in the level of loyalty for regular customers, attracting new ones, as well as the organization of general vision and understanding by employees of the goals of working with clients.
It is quite obvious that keeping the quality of customer service at the same level is a very difficult activity and, to simplify which many effective managers break it into several stages.
Firstly, the organization of the client service must start with the development of unified service standards based on the concept of the company’s business and the target audience.