Why are companies organizing a client service

Why the company needs a client service

The high rate of sales primarily depends on the competently organized interaction of the company and customers.

Therefore, many modern companies do not represent their activities without customer service, which is created to strengthen the competitive advantage of business by improving the quality of maintenance of permanent and potential customers.

Judging by various research, the costs of holding permanent consumers about five times less than the costs of attracting new.

The permanent client becomes not just like that: for this it is necessary to make a lot of efforts, including forming the optimal range of products, competently develop a system of incentives, train sellers and much more, including client service.